HitPaw Support Center

Currently we accept Credit Card, PayPal, Direct Debit, Bank/Wire transfer, Check/Money Order, Fax-Credit Card and Invoice, etc. Credit Card is highly recommended, as it is the quickest way for you to receive the registration code and download link after payment.

If you need an invoice after you have paid, please check the attachment in your order confirmation email. Please Contact Us if you cannot find the invoice.

We do have a 30-day Money Back Guarantee for all products. If there is no solution after analyzing your problems, you'll be entitled a refund.As there are many different circumstances, we suggest you read our Refund Policy.

Yes, you can cancel the subscription whenever before the renewal date. If you need to cancel the subscription of your order, you can always contact our support team. We will respond within 48 hours. Besides, you can also learn how to cancel it by yourself with the tutorial.

No, once placed an order, you can get the lifetime free updates.

Usually, the license you purchased can only be used on one PC at a time. If you would like to register the purchased product on several different computers, consider purchasing a Business license. You can find Business License on all HitPaw products' purchase pages.
However, if you wish to use the program on another computer, please visit our official website and log in to your HitPaw account in the Account Center. Go to 'Account Security - Device Records,' locate the product and device you want to unbind, click 'Unbind,' and complete the verification step by entering the verification code. After this, you can log in and use the software on the new computer.