How to Cancel Subscription

Note:

1. If you purchased from Google Play store, you may need to manage your subscription on Google Play store; or if you are the user who purchased the subscription from App Store, please go to the phone Settings>Apple ID>Subscriptions.

2. If you need to cancel the subscription of your order, you can always contact our support team. We will respond within 48 hours. Besides, you can also learn how to cancel it by yourself with the tutorial below.

How to Cancel Subscription on Account Center [Recommended]

• Step 1. Log into your HitPaw Account Center.

• Step 2.Locate Manage Subscription-MySubscriptions. And find the product that you'd like to cancel.

  

• Step 3.Click Cancel Subscription.

  

• Step 4.Verify Account. Enter the email address and get the verification code to complete verification.

  

• Step 5.If there is no technical issue with the product, please select Still Cancel.

  

• Step 6.If there is no need to delay the deduction of days, and then select Still Cancel.

  

• Step 7.Consider the next subscription discount. If not, click Still Cancel.

  

• Step 8.Select Confirm, now your subscription is canceled.

  

How to Cancel Subscription on MyCommerce Manually

Log in Mycommerce Account

To cancel the subscription on Mycommerce, who has the Mycommerce account can submit a support request to them. Or you can choose to cancel the subscription manually with the steps below:

• 1. Log in to your MyCommerce account with your purchased email address. Here is the address of MyCommerce: MyCommerce address.

• 2. Log in using the purchased email address and password. If you have made multiple orders with the same email address, please ensure to enter the correct User ID provided in the delivery email (e.g., ***@gmail.com).

  

• 3.Find the order number you need to unsubscribe.

  

• 4. Click the Cancel subscription button in this order.

  

• 5.Click Yes to confirm cancellation.

  

• 6. Now your subscription of this order has been successfully cancelled.

  

Reset MyCommerce Password

• 1. Enter your email address and verification characters.

  

• 2. If there are multiple orders or products that need to be cancelled, select Information regarding all user accounts.

  

• 3. Then you will receive emails containing your account details, including password reset link and the user ID for each account. Please copy the entire reset link into your browser.

  

• 4. Enter the new password.

  

• 5.Log in using the User ID and your new password.[Note: Each User ID may have a different password.]