HitPaw Refund Policy

HitPaw strives to provide customers with satisfactory services based on the principle that customers are the first. All services provided by HitPaw are with a 30-day money-back guarantee and refund will be achieved only under acceptable circumstances via contacting submitting an online form. HitPaw provides a free trial version to customers to test before purchasing. They have no features limitations, only a watermark on the exported file. As everyone is responsible for their behavior, we highly recommend users to use the free trial version before payment.

For those products based on a credit system, if a user exceeds a specific point limit and wishes to request a refund, HitPaw reserves the right to deny the refund. This policy is implemented to prevent abuse of the refund process by users attempting to exploit the point system. We appreciate your understanding in ensuring fair and responsible use of our products.

1. Accepted Circumstances

If customers’ cases belong to the below ones, HitPaw can refund to customers if orders are bought in 30 days.

Bought the wrong software from the HitPaw website within 48 hours and customers need to get a refund to buy another one from HitPaw. The refund will proceed after you bought the correct software and send the order number to the support team.
Wrongly bought the same software more than need within 48 hours. Customers can provide order numbers and explain to the support team to get a refund or change to another software according to customers' requirement.
Customers did not receive registration code in 24 hours, did not retrieve code successfully via code retrieve link, or did not get a reply from the support team in 24 hours after submitting the online form.
Still got an automatic renewal charge after already receiving a confirmation email that it was canceled. In this case, customers can contact the support team, if your order is in 30 days, a refund will be confirmed.
Bought download insurance service or other additional services by mistake. You did not know it can remove in the cart. HitPaw will refund to customers if the order is in 30 days.
Having technical issues and the HitPaw support team did not have effective solutions. Customers already got their tasks finished with another solution. In this case, HitPaw can arrange a refund to you or change your license to another software you need.

2. Circumstances of No Refund

Customers cannot get a refund for the below cases.

A refund request exceeds the 30-day money-back guarantee, eg, one submits a refund request at the 31st day from the purchase date.
A refund request for the tax due to the different policies on different countries.
A refund request for Unable to use the software due to wrong operations or a terrible operating system.
A refund request for the difference between the price you have paid and the promotional price.
A refund request after you have done what you need with our program.
A refund request due to haven’t read the product details, we suggest trying the free version before purchasing the full license.
A partial refund request of a bundle.
A refund request for haven’t received the product license in 2 hours, we usually send the license code in 24 hours.
A refund request for purchasing HitPaw products from other platforms or resellers.
A refund request for a buyer changed his/her mind.
A refund request is not the fault of HitPaw.
A refund request for no reason.
A refund request for the automatic subscription charge if you did not cancel it before the renewal date.
A refund request for the technical problem and refuse to cooperate with the HitPaw support team to provide detailed information such as screenshot, log file, etc to track the problem and provide solutions.
A refund request from the user who has used more than 10 minutes of video translation, has used more than 5 minutes or 100MB of video enhancement.
A refund request from the user who has used more than 20 credits of HitPaw API.

All refund requests, contact the support team. If a refund is approved, customers can receive the refund in 7 working days.